At Tommy Beach, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help with our comprehensive Refund and Returns Policy.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Proof of purchase is required to complete your return.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The credit will be applied within a certain number of days, depending on your card issuer’s policies.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@tommybeach.com with details of the issue and your order number.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items

Certain items are exempt from being returned:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

How to Return an Item

  1. Contact our Customer Support team at info@tommybeach.com to request a return authorization.
  2. Pack the item securely in its original packaging, including all paperwork, parts, and accessories.
  3. Ship the package to the address provided by our Customer Support team.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Tommy Beach reserves the right to change this policy at any time.

We value your business and aim to make your shopping experience as enjoyable as possible. Thank you for choosing Tommy Beach!